Terms and Conditions of Travel
TRAVEL AGENT TERMS AND CONDITIONS
PLEASE READ THIS IN ITS ENTIRETY AS IT CONSTITUTES A CONTRACTUAL AGREEMENT FOR YOUR TRIP AND ANY RELATED SERVICES. PLEASE CONTACT US IMMEDIATELY IF YOU HAVE ANY QUESTIONS.
Please thoroughly review these terms and conditions of SEVEN SEA JOURNEYS herein referred to as SEVEN SEA JOURNEYS. The addressee of this notice (you, the guest/traveler/passenger) will be the only recipient of this booking receipt and terms and conditions. It is the sole responsibility of the addressee to inform all other parties traveling of the contents of these terms and conditions. The primary booking passenger, by accepting this receipt and making payment to SEVEN SEA JOURNEYS, acknowledges that they have been advised of, reviewed, and hereby accept these terms and conditions and contract for travel related services.
BOOKING ACCURACY/LEGAL NAMES
Passenger is required to immediately review all aspects of their booking to verify (but not limited to): passenger names, mailing address, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipt. Please notify SEVEN SEA JOURNEYS immediately if any omissions and/or corrections are needed regarding the booking details. Passenger(s) voluntarily assumes full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions. Passenger is required to verify the accuracy of the passenger’s LEGAL first & last names. It is mandatory that guest names be identical to the Passenger(s) LEGAL first and last names and identical to the names as they appear on booking and travel documents.
TRAVEL DOCUMENTS - PASSPORT/VISA/VACCINATION
Passenger(s) assumes sole responsibility to independently confirm all documentation requirements for all passport, visa, vaccination, or other entry and/or travel requirements of each destination. Passenger(s) assumes sole responsibility for, and hereby releases SEVEN SEA JOURNEYS from any claims or responsibility for any and all damages incurred as a result of Passenger(s) failure to comply with applicable documentation requirements, including but not limited to the requirement that all Passengers procure, and have on their person the proper travel documents at all times. SEVEN SEA JOURNEYS recommends the Passenger(s) consult with the appropriate domestic and foreign governmental agencies for the current document requirements.
Suggested reference materials for passport, visa, health requirements as well as travel advisories:
For US Citizens: Click here.
Western Hemisphere Travel Initiative: Click here.
US State Department Travel Warnings: Click here.
US State Department Travel Alerts: Click here.
US Center for Disease Control for required vaccinations: Click here.
Visa information for US citizens: Click here.
(examples of countries requiring Visas: Australia, Brazil, China, Egypt, India, Russia, & Turkey)
For Canadian citizens: Click here.
*Note that this is not a comprehensive list of reference sites and is provided solely for your convenience. These sites are owned and operated by third parties who may alter the URL at any time without notice.
PAYMENTS
Payments are to be made by credit/debit card only; cash payments will not be accepted. SEVEN SEA JOURNEYS makes credit card payments on your behalf directly to the vacation supplier. All suppliers will accept Visa and Mastercard, while American Express and Discover may not be accepted by all suppliers. Failure to remit payments on a timely basis will automatically put your booking at risk of cancellation. Please contact us immediately, and in advance of your payment due date, if you will be unable to meet this obligation. Without limitation, Passenger(s) voluntarily hold SEVEN SEA JOURNEYS harmless for cancellation of any booking for either late payment or declination of a credit card.
Payments for any Professional Service Fees are non refundable and non transferable.
PRICING
Prices and availability quoted by SEVEN SEA JOURNEYS are not guaranteed until deposit is fully paid. Pricing and availability may change without notice. Passenger agrees that SEVEN SEA JOURNEYS is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is SEVEN SEA JOURNEYS responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. You acknowledge this right and agree to hold SEVEN SEA JOURNEYS harmless for any actions or damages arising from Supplier pricing.
SEVEN SEA JOURNEYS reserves the right to charge Passenger(s) for any increase in taxes, fees or surcharges (i.e. fuel). Passenger(s) acknowledge this right and agree to pay any such additional taxes, fees, and surcharge.
AIRFARE PACKAGING
a. General Conditions Governing Air Transport
Airline tickets are highly restrictive, non-refundable, and non-transferable. Modification of passenger names, dates, times, routings, or departure/arrival airports is at the sole discretion of the airline and, if permitted, will likely be subject to a substantial change fee. Passenger is responsible for any such fees. With regard to the purchase of air tickets, SEVEN SEA JOURNEYS acts simply as an intermediary between you and the airline. Once you book a reservation, your credit card or debit card will be charged for the amount shown – regardless of whether or not the reservation is used. Credit will not be given for any unused airline tickets and cannot be used toward any future bookings.
All tickets will be issued for economy class unless otherwise specified. All travel will be round-trip unless otherwise specified. Seat assignments are subject to the airlines policies and may not be able to be made until you are at the airport on the day of departure. Airline tickets booked through SEVEN SEA JOURNEYS may not eligible to earn frequent flyer miles. You agree to confirm all bookings with the airline prior to the stated date of departure (SEVEN SEA JOURNEYS recommends confirming 72 hours prior).
Direct flights may be “non-stop” or may involve one or more layovers (in the latter case this means the same flight by the airline, because the flight number remains the same). The same applies to connecting flights that may be subject to crew changes.
When you reserve a scheduled or charter flight involving a layover in a town, and the second flight takes off from a different airport to the airport of arrival, ensure that you have sufficient time for reaching the second airport. The journey to the other airport is at your own expense. SEVEN SEA JOURNEYS will not be able to reimburse you for these costs, nor will it be liable if you miss the second flight.
SEVEN SEA JOURNEYS’ responsibilities in respect to air travel are limited by the relevant airline’s conditions of carriage. The airline fulfilling your contract for carriage may change from the airline mentioned by SEVEN SEA JOURNEYS. SEVEN SEA JOURNEYS is not able to specify the type of aircraft to be used by any airline. If an airline cancels or delays a flight, you must work directly with the airline to ensure you arrive at your destination on or ahead of time. SEVEN SEA JOURNEYS will not provide any refund for trips missed, in part or full.
b. Loss of Air Tickets
You agree to safeguard your tickets and bear any and all costs related to loss of theft. If you lose your air ticket or if your ticket is stolen, SEVEN SEA JOURNEYS advises that you immediately report it to the police and to the airline.
c. Luggage
Each airline has its own policy regarding luggage. We recommend that you check with your airline ahead of time for any weight restrictions and additional charges relating to checked baggage. You will be responsible for paying to the airline any additional charges for checked or overweight baggage, including, but not limited to, golf bags and oversized luggage. If you exceed the weight limit set by your airline, and excess weight is permitted, you must pay a supplement directly to the airline at the airport.
The airline is liable to you for the baggage you entrust to it only for the compensation contemplated in the international conventions and relevant statutes. In the event of damage, late forwarding, theft or loss of luggage, you should contact the your airline and declare the damage, absence or loss of your personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration. SEVEN SEA JOURNEYS strongly recommends that you obtain an insurance policy covering the value of your items.
d. Limitation of Liability for Air Transport
IN ADDITION TO THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, YOU AGREE THAT SEVEN SEA JOURNEYS IS NOT LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO ANY AIRLINE TIMETABLE CHANGES, DELAYS, CANCELLATIONS, MISSED CONNECTIONS, MECHANICAL PROBLEMS, INCLEMENT WEATHER, SEATING REASSIGNMENTS, LOST/DELAYED BAGGAGE, SCREENING AND SECURITY DELAYS, REFUSED BOARDING OR FAILURE TO CHECK-IN PROPERLY.
AIRFARE - BOOKED INDEPENDENTLY BY GUESTS
Guests may make their own air travel arrangements if they so wish for any part of their trip. SEVEN SEA JOURNEYS will not be responsible for flight schedules, seating or other aspects of independently-booked air travel and will not communicate with the airline on the Guest's behalf. Guests must communicate with the airline directly regarding any schedule changes, cancellations, seating requests, payment of fare and other fees, and all grievances with the airline will be handled directly by client without the intervention of SEVEN SEA JOURNEYS.
ACCOMMODATIONS AND ACTIVITIES:
“Accommodations” are defined as lodgings in a dwelling or similar living quarters afforded to travelers including, but not limited to, hotels, condos, quarters in cruise ships, motels, time shares, camp grounds, and resorts.
a. Accommodation classifications
The number of stars attributed to the hotels and other providers of accommodations quoted by SEVEN SEA JOURNEYS correspond to a classification established as a point of reference in accordance with local standards in the host country. Please be advised that accommodations and the “star” designations may vary from country to country. The comments we make in our descriptions are based on our knowledge of the establishments and the comments we have received from customers. SEVEN SEA JOURNEYS makes no guarantee about the suitability or availability of accommodations, and if the particular accommodations sought are unavailable, we will do our best to reserve comparable accommodations, if possible. You would bear any additional costs, i.e. upgrades, etc. We reserve the right, for technical reasons, in cases of force majeure or actions by third parties, to replace the planned hotel with accommodation of the same category offering equivalent services. This would only be in exceptional circumstances and in such cases we will inform you as soon as we are aware of this necessity.
b. Taking possession of and vacating your room
Policies regarding taking possession of and vacating rooms often vary by hotel and/or country, so it is your responsibility to check with the hotel ahead of time to verify the relevant policies and times. Endless Experiences is not responsible for any charges and damages resulting from your failure to timely take possession or vacate your room.
c. Types of room
Room classifications and amenities may vary by hotel and/or country, so it is your responsibility to check with the hotel ahead of time to verify the specific amenities offered at the time of your stay. SEVEN SEA JOURNEYS makes no guarantee that its descriptions and photographs are an exact representation of the particular rooms offered.
d. Meals
These depend on the meal plan chosen / applicable. All-inclusive. This includes accommodation, breakfast, lunch, dinner and normal drinks (mineral water, fruit juice, sodas, wines, local alcohol).
e. Activities offered during your stay
An activity may not be appropriate for all ages or for individuals with certain medical conditions. SEVEN SEA JOURNEYS may not be held liable in the event of an incident or accident which is due to a lack of vigilance on your part.
It may happen that certain activities referred to in the trip description are no longer provided by our local provider for climatic reasons, in the event of force majeure, during a stay out of the tourist season, or when the minimum number of participants required for providing a given activity is not reached (examples: group sports, children’s clubs). In the early or late season some activities may not be available, some of the facilities (restaurant, swimming pool, etc.) may be closed, or maintenance work may be in progress. As a general rule, entertainment and sports activities may vary in frequency depending on how many people are staying at the time and on climatic conditions. Particularly during the high season it is possible that the number of umbrellas, loungers, sports equipment, etc., are insufficient for the demand. The opening hours of bars, restaurants, and clubs, etc., may be irregular and dependent on the management of the establishment in question. You agree that SEVEN SEA JOURNEYS is not liable for activities unavailable due to any of the reasons listed above.
The sports activities offered for collective participation are often organized by outside providers. Any travel costs related to such activities are at the customer’s expense. Similarly these activities may be withdrawn at the discretion of the organizer if there is insufficient demand. This will not give rise to any entitlement to compensation.
YOU ACKNOWLEDGE THAT THE USE OR ENJOYMENT OF AN ACTIVITY MAY BE HAZARDOUS AND INHERENTLY RISKY, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEVEN SEA JOURNEYS SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY OR DEATH; LOST, STOLEN, DAMAGED OR DESTROYED PROPERTY; OR OTHER LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE AND OPERATION OF THE ACTIVITY, AND ALL ACTIONS OR EVENTS OCCURRING PRIOR TO, DURING, AT OR AFTER, THE ACTIVITY.
f. Infants
We ask parents traveling with infants to bring with them the appropriate food for their child, as they may not be able to find it at their destination. You may be asked to pay a charge, for example for provision of a cot and/or for heating baby food and drinks. You should request this when making your reservation, though we cannot confirm the availability of such services.
g. Pregnant women
SEVEN SEA JOURNEYS advises pregnant women to consult with their doctors before making any reservation, in order to confirm that it is appropriate for them to participate in the trip. You agree that SEVEN SEA JOURNEYS will not be liable for any damages arising from inability to participate in any or all of the trip due to pregnancy or related illness and no compensation will be payable under such circumstances.
h. Travelers with special needs or disabilities
If you have special needs or a disability you must call the provider of your accommodations ahead of time and verify that special needs can be met. SEVEN SEA JOURNEYS makes no guarantee as to the ability of any accommodations, activity provider, or facilities advertised on its site to meet the special needs of disabled clients. SEVEN SEA JOURNEYS has no special knowledge regarding the suitability for disabled persons of any portion of any tour or activity offered. For information concerning the suitability for disabled persons for any portion of any tour or other reservation, contact the supplier directly.
CANCELLATION POLICIES:
All cancellations or no-shows are subject to penalties imposed by the supplier. If you require a copy of these terms, please contact the supplier or your agent at SEVEN SEA JOURNEYS.
TRAVEL PROTECTION:
Travel insurance protection is strongly recommended. As your travel agent, we have a professional responsibility to recommend the purchase of travel protection to protect both you and your vacation. While we do offer coverage through certain carriers, we cannot compare all the policies or companies currently in the marketplace. This responsibility rests solely with you the customer, and we advise you to do your research and find coverage that best fits your individual needs. SEVEN SEA JOURNEYS is limited to advising you of the need for such coverage.
By declining travel protection, you acknowledge and accept liability for any cancellation penalties, damages and/or out–of-pocket expenses incurred. You also acknowledge and accept responsibility for arranging and paying for any treatment in case of a medical emergency while traveling. Please note that if you decline this type of coverage, you have waived your right to this important coverage and will be required to complete a travel insurance "waiver" declining insurance coverage.
We urge you to read your policy when it arrives as it contains important information. This information includes, but is not limited to, details on the extent of coverage and procedures for making a claim.
All requests for service under the policy must be filed directly with the travel insurance provider, in accordance with the policy terms and conditions, which you the passenger are responsible for reviewing upon receipt of your travel protection policy. SEVEN SEA JOURNEYS is not able to give advice with regard to possible cancellations and any associated claims processing. All queries regarding cancellation, penalties and coverage should be directed to your particular travel insurance provider. Please note that the travel insurance provider may not be allowed to discuss your claim with SEVEN SEA JOURNEYS due to privacy laws (e.g. HIPAA). Accordingly, you acknowledge that SEVEN SEA JOURNEYS cannot be involved in any aspect of your claim/request for service. Passenger(s) acknowledge and agree that SEVEN SEA JOURNEYS has no control over the travel insurance provider or its coverage decisions, and as a result SEVEN SEA JOURNEYS is not responsible for and shall not be liable for policy coverage, claims processing, or the denial of any claims.
AGENT/INTERMEDIARY:
SEVEN SEA JOURNEYS is simply an intermediary between the Suppliers and the public. SEVEN SEA JOURNEYS does not own or operate any of the hotels, shore excursions, tours, transportation providers, cruise lines, vessels, airlines, travel protection companies, attractions, or other travel-related Suppliers who provide goods or services for the Passenger(s)’ trip. Passenger(s) acknowledge and agree that SEVEN SEA JOURNEYS shall not be responsible for any loss, damage, delay, inconvenience or injury to Passenger(s) or group members as a result of a breach of contract, act or omission whether willful or negligent, criminal or otherwise of any person other than SEVEN SEA JOURNEYS or its direct employees, including but not limited to these Suppliers, their employees, agents, servants, or representatives.
Guest(s) acknowledge that each Supplier has its own Terms and Conditions of travel and that such Terms and Conditions are a contractual agreement between the Guest and the Supplier. Guests will be provided with a copy of Supplier's Terms and Conditions of Travel at the time of booking. Supplier reserves the right to suspend travel for any Guest in breach of the Terms and Conditions contract.
Suppliers reserve the right to deviate from the direct, customary and/or scheduled route or itinerary for any reason, without limitation and without notice. Passenger(s) acknowledge and agree that SEVEN SEA JOURNEYS is not responsible for Supplier deviations, delays, cancellations, mandated overnight stays, missed connections or any other condition beyond its control. SEVEN SEA JOURNEYS is not liable for any loss due to Passenger’s gambling and is not responsible for any purchases made while on the trip.
SEVEN SEA JOURNEYS recommends that all Passengers be in good physical and mental health and have medical approval to travel. Any physical disabilities must be reported to SEVEN SEA JOURNEYS at the time of reservation upon initial booking so SEVEN SEA JOURNEYS can contact the Suppliers to investigate amenities and/or special accommodations offered. Passenger is required to provide his or her own personal or individually prescribed devices such as wheelchairs, walkers, or similar devices. If more than minor assistance is needed, Suppliers may require that the Passenger be accompanied by a companion who is capable of, and responsible for, providing such assistance. Suppliers often reserve the right to reject Passengers whose mental or physical condition may interfere with the itinerary. Passenger(s) acknowledge and agree that SEVEN SEA JOURNEYS shall be held harmless for any and all claims relating to Supplier rejection relating to mental or physical condition.
While SEVEN SEA JOURNEYS prides itself on selecting top quality Suppliers, no undertaking, guarantee or warranty is given or shall be implied as to the fitness or condition of the Supplier’s accommodations, transportation, or any food, drink, medicine, or provisions supplied. Passenger(s) acknowledge and agree that SEVEN SEA JOURNEYS shall not be responsible for refunding, either fully or partially, any amounts paid due to unsatisfactory services from any supplier. In no event shall SEVEN SEA JOURNEYS be liable for any accident which occurs in hotels, in resorts, on airplanes/in airports, on buses/in bus stations, on trains/in train stations, on board a cruise ship, on tenders, on shore excursions, or during any mode of transportation encountered during the trip, resulting from equipment or any other cause. The Passenger admits a full understanding of the nature and character of the mode of transport and assumes all risks of travel, transportation and handling of passengers and baggage.
LIMITATION OF LIABILITY:
Without limitation, Passenger(s) assume the risk of, and agree that SEVEN SEA JOURNEYS is not liable for any damages arising from or related to any act of God or public enemies, arrest, restraints of any government or rulers of people, piracy, war, revolution, extortion, terrorist activity, threatened or actual rebellion, political upheaval, civil unrest, riots, fire, lockouts, explosion, collision, weather conditions, dangers incident to the sea, mechanical or construction failures or difficulties, diseases, local laws, abnormal conditions or developments, closure of airports/seaports/hotels/train stations, carrier or supplier logistical problems, computer problems stranding, food or water poisoning, illness, grounding, perils of the sea, rivers, canals, locks or other waters, perils of navigation of any kind, theft, accident to or from machinery, boilers, or latent defects even though existing at commencement of the trip, desertion or revolt of crew, or lost/damaged/delayed luggage.
MODIFICATION OF TERMS AND CONDITIONS:
The Terms and Conditions may be amended or modified by SEVEN SEA JOURNEYS at any time without notice. It is therefore essential that you consult the Terms and Conditions prior to making each and every booking, particularly in order to ensure what provisions are in operation in case they have changed since the last time an order was placed by you.
Only those who have accepted the Terms and Conditions and affirmatively indicated their consent to be bound by the Terms and Conditions may make a booking with SEVEN SEA JOURNEYS. Without this acceptance any order is subject to cancellation at any time.
The failure of SEVEN SEA JOURNEYS to act with respect to a breach of these Terms and Conditions by you, or others, does not waive its right to act with respect to subsequent or similar breaches. SEVEN SEA JOURNEYS does not guarantee it will take action against all breaches of this these Terms and Conditions.
SEVERABILITY:
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.